At Sweet Audio Media, we offer digital distribution and related services through yearly subscription-based plans. Due to the nature of digital services, we follow a strict no refund policy, except in cases where required by applicable law or under certain exceptional circumstances.
1. Digital Services & Non-Refundable Nature
All purchases on Sweet Audio Media are for intangible digital services. These include but are not limited to:
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Artist or Label dashboard access
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Music/video distribution to DSPs
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Metadata management, Content ID & monetization setup
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Publishing and royalty services
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Playlist pitching and CRBT (Caller Tune) activation
Once a subscription is activated or services have been initiated, no refund will be provided.
If, due to any technical reason, the subscription is not activated after your payment, we will issue a full refund within 5 to 7 days.
Post approval, we will process the refund within 3 to 5 business days and it will be credited to the original payment method within 5 to 7 business days.
2. Exceptions to the No-Refund Policy
Refunds may be considered only under the following exceptional circumstances:
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Duplicate payment due to a technical error (after verification)
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Failure to deliver any promised service within 30 days of confirmed payment, provided the user has submitted all required content and documents
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Accidental purchase of a wrong plan reported within 24 hours (and before any content is submitted for distribution)
In such cases, please contact us at support@sweetaudiomedia.com with your order ID and payment details.
3. Subscription Cancellation
You may cancel your subscription at any time. However:
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No partial or full refund will be issued upon cancellation.
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Your dashboard access and distribution services will remain active until the end of your billing cycle (1 year from purchase).
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After expiration, your account will move to inactive status, but previously distributed content will remain live on platforms unless removed by request.
4. Chargebacks & Disputes
If you initiate a payment dispute or chargeback through your bank or payment provider:
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Your account may be suspended during the investigation.
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Any services rendered or content already distributed may be taken down from all platforms.
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If the chargeback is found to be invalid, your account may be blacklisted.